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BB&T introduces online mortgage service

Apr 4, 2002

WINSTON-SALEM, N.C. –

BB&T Corporation today introduced its new Web-based mortgage monitoring service.

BB&T MortgageAccess offers clients a convenient and secure tool to manage their mortgage online.

Using a Web browser and desktop or portable PC, clients can track their current loan, escrow, tax and private mortgage insurance information. No software is required.

“BB&T MortgageAccess is a valuable service to clients who need and want access to their mortgage account information at any time they choose,” said Tim Day, manager of BB&T’s Mortgage Lending Servicing department. “Our clients have told us they wanted a more flexible and comprehensive way to manage their mortgage with convenience and ease. With BB&T MortgageAccess, we will meet that need.”

BB&T MortgageAccess – a free service to BB&T customers – offers the following features:

 Current loan information – Payment information including year-to-date principal and interest applied.
 Loan activity information – Balances and monetary activity.
 Escrow information – Escrow payment, balance and information on the bills paid from escrow (if applicable).
 Mortgage tax information – Property taxes and interest paid from the previous year.
 Private Mortgage Insurance (PMI) – How to determine if PMI can be canceled (if applicable).

Currently, mortgage payments and other transactions may not be made through BB&T MortgageAccess. However, customers can open a BB&T OnLine account to take care of all their online bill payment needs. Mortgage payments also can be made at any BB&T branch.

BB&T, the No. 1 mortgage originator in the Carolinas, retains servicing on all its mortgage loans. Its mortgage loan portfolio is more than $30 billion. In 2001, its mortgage loan production was a record $10 billion.

To register for BB&T MortgageAccess online, visit www.BBandT.com/mortgage.

Winston-Salem-based BB&T Corporation (NYSE: BBT), with $75.7 billion in assets, operates more than 1,100 banking offices in the Carolinas, Georgia, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Alabama, Indiana and Washington, D.C. It is the nation’s 13th largest financial holding company.

BB&T and its subsidiaries offer full-service commercial and retail banking and additional financial services such as insurance, investments, retail brokerage, corporate finance, international banking, leasing and trust.

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For more information contact: Tim Day
Senior Vice President
Mortgage Lending Servicing Manager
(864) 242-8701Jeff Nichols
Vice President
Public Relations
(336) 733-1007

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